Sometimes it is difficult for you to explain the network or software issue you are experiencing, especially when you don't know the technical terms that are familiar to our support experts. We understand your frustration and desire to remedy your challenges as quickly as possible, GTS offers GoToAssist at no additional charge.
This desktop streaming product lets you and a member of our support team view the same computer screen. With a view of your workstation or network administrator desktop, our support staff can identify your problem and propose a quick solution. This makes the GTS support function more efficient, and it also saves you money. GoToAssist gets us on the same page immediately and nearly always yields a more rapid resolution than we can find through conversation alone.